1.You may return it for an exchange or refund in 14 days since you receive the product.
2.Customers must first send a clear photo or video of the damaged or defective product, Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s).
3. After we verify the issues and prove that is a DOA case, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.
4. If the ordered device has not the exact colour or specification that you have ordered, you may return it for an exchange or refund. At this point, you may choose one of the alternative If you receive a product that is different in appearance or function from the device that you ordered, for example in a different colour, you may request an exchange or a refund.
5. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
YOU CANNOT RETURN A PRODUCT IF
1. The product has been used or has traces of having been used.
2. The product was not purchased from DOOGEE official online store. We record all IMEI numbers of products we sell, and reserve the right to indelibly mark the inside of the product to enable us to identify it to prevent abuse of our services.
HOW TO RETURN A PRODUCT
1. Please email [email protected] with your return request. Please include your name and order number, and give a detailed description of the defect and send pictures and video to show the defect. Once we receive the product and verify the DOA case, we can issue refund to you immediately.
2. Please wait for a reply from our support team and follow the instructions you receive from us, we will let you know the return address. Please do not send any products until you have received a Return Merchandise Authorization (RMA) from us.
3. You will receive your refund on the same account that you used to pay for your order. It usually takes around 5-20 business days for the money to arrive.
The shipping cost depends on the distance and the shipping method you choose. It's free shipping for normal post. If you want to choose other methods, please contact [email protected] for the exact shipping quote.
Please notify us of the tracking number and shipping date when you send the defective device back to us.